1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Custom or specialized equipment may require additional handling time, which will be communicated at the time of purchase.

2. Shipping Methods & Carriers

We partner with reputable global logistics providers to ensure safe and timely delivery. Shipping methods may include standard freight, express courier, or specialized heavy cargo transport depending on the size, weight, and nature of the equipment.

3. Delivery Timeframes

Estimated delivery times vary by destination and shipping method:

• Domestic (within country): 3–7 business days
• International: 7–21 business days

Please note that delays may occur due to customs clearance, regulatory inspections, or unforeseen logistical issues.

4. Shipping Costs

Shipping fees are calculated based on order weight, dimensions, destination, and selected shipping method. All applicable shipping costs will be displayed at checkout. For bulk or heavy equipment orders, custom shipping quotes may be provided.

5. International Shipping & Customs

Neptorix Engineering ships globally. Customers are responsible for any applicable customs duties, taxes, or import fees required by their country. We recommend checking with local authorities for detailed information prior to placing an order.

6. Order Tracking

Once your order has been shipped, a tracking number and shipping details will be provided via email, allowing you to monitor your shipment in real time.

7. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 5 business days of delivery (or expected delivery date). We will work with the carrier to resolve the issue promptly.

8. Delivery Requirements

Due to the industrial nature of our products, certain deliveries may require special handling equipment or site access. Customers are responsible for ensuring appropriate arrangements are in place at the delivery location.

For further assistance, please contact our support team at Neptorix Engineering. We are dedicated to ensuring your equipment arrives safely and on time.