1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you interact with our website, we may collect:

• Full name
• Company name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely via third-party providers)

b. Technical Information

Automatically collected data includes:

• IP address
• Browser type and version
• Device type
• Time zone and location
• Pages visited and browsing behavior

c. Transaction Information

• Order history
• Product preferences
• Purchase details

2. How We Use Your Information

We use the collected information to:

• Process and fulfill orders
• Communicate order updates and customer support
• Manage accounts and transactions
• Improve our website, products, and services
• Prevent fraud and ensure security
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Service Providers: Payment processors, logistics partners, and IT service providers
• Business Partners: Manufacturers or suppliers for order fulfillment
• Legal Authorities: When required by law or to protect our rights

All third parties are required to handle your data securely and in compliance with applicable laws.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Remember user preferences

You can manage or disable cookies through your browser settings.

5. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill business and contractual obligations
• Comply with legal requirements
• Resolve disputes

6. Data Security

Neptorix Engineering implements appropriate technical and organizational measures to protect your data, including:

• Secure servers and encryption
• Restricted access controls
• Regular security monitoring

Despite our efforts, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time

To exercise these rights, contact us using the details below.

8. International Data Transfers

As a global supplier of oil and gas engineering equipment, your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.